Tidio Setup
Chat configuration, inbox structure, chatbot basics and support setup.
Tidio setup for online businesses
Tidio setup & customer communication workflows for online businesses
Practical implementation support for live chat, automations and customer communication.
What we focus on
- Tidio setup and configuration
- Live chat structure for support
- Simple automations and workflows
- Customer communication improvements
- Practical, ongoing support
Services
Three focused areas
Workflow Automation
Simple automations for support, lead capture and customer follow-up.
Customer Communication
Improving response flow, contact points and customer experience.
About
Founder-led customer communication project.
RetentionPilot is a founder-led customer communication project focused on practical setup and support for online businesses.
No large agency structure. No inflated promises. Just practical implementation and workflow support.
About me
I help businesses improve customer communication, retention and operational efficiency through practical AI and automation solutions.
With over 20 years of international commercial and operational experience, I focus on identifying bottlenecks, simplifying workflows and implementing systems that genuinely support day-to-day business operations.
My approach combines business understanding, problem-solving and practical implementation — with a strong focus on solutions that are realistic, effective and easy to scale.
I split my time between Gdańsk and London, working with clients across both Poland and the UK.
For in-person meetings, I'm regularly available in Shoreditch, East London.
Approach
Useful setup, not inflated promises.
The goal is to make customer communication clearer, faster and more consistent using Tidio as the main tool — with workflows that fit how your business actually operates.
Let's talk
Send a short message with your website and what you want to improve.
For in-person meetings, I'm regularly available in Shoreditch, East London.